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Support

Help with accounts, itch.io ownership, activation, and verified installers.

Get help recovering an account, connecting an itch.io purchase, verifying an installer, deactivating an old device, or resolving license status.

Account License Download Activation

Contact support

Start with the details that help us solve it.

Include the account email, Myth Engine version, Windows version, the exact error message, and what you already tried. Never send a password, full payment-card number, or raw device fingerprint.

Open Your Account

Support contact details are published when the service is configured.

Covered Support

Support covers Myth Engine account access, password reset, email verification, itch.io ownership linking, checksum verification, activation status, and refund review. itch.io handles receipts and installer delivery.

System Requirements

Myth Engine is a Windows desktop editor. The published requirements page identifies target hardware now and will record the installer-tested configuration with the first public release.

  • Operating system: Windows desktop release supported by the installer.
  • Network: required for account login, trial start, paid activation, downloads, and distributable export validation.
  • Storage: enough free disk space for the editor, project files, and exported builds.

Installer Verification

Supported Windows releases list their code-signing status and SHA-256 checksum in the release notes. Do not install a build whose signature or checksum does not match its release record.

Activations

Paid licenses support 2 active devices. Users can deactivate old devices from the dashboard, and support can reset activations with an audited reason.

Publishing Boundaries

Myth Engine can export games and source projects. Store accounts, signing certificates, ratings, privacy disclosures, platform fees, and third-party asset rights remain the publisher's responsibility.

Update Policy

The paid license includes free lifetime Myth Engine updates. Recalled builds may be hidden when there is a security, legal, payment, or severe data-loss issue.